Salisbury: 01722 327241

Melksham: 01225 809392

« Back to results Posted: over 2 weeks ago

Purchasing/Account Executive

  • Amesbury
  • £22,000 - £23,500 per annum - Permanent

The role-holder will be responsible for the day to day management of individual contracts to fully meet customer requirements including SLA’s and KPI’s.

Key Tasks/Main Activities:

Customer Support

  1. Maintain customer KPIs, service levels and management information as agreed with each customer, ensuring all targets are achieved.
  2. Ensure all customer orders are processed in a manner which ensures all customer requirements are met.
  3. Develop excellent relationships with all customer contacts.
  4. Process garment exchanges, employee transfers, employee leavers etc. as outlined in the contract, maintaining an accurate customer database. 
  5. Deal with customer enquiries or problems quickly and efficiently, providing acknowledgement of communication, within 24 hours, where the query cannot be immediately resolved.
  6. Produce and analyse timely and accurate reports and management information within a defined period both internally and for customers.
  7. Liaise closely with all internal departments to ensure projects are progressing.
  8. In conjunction with key account manager research and qualify new sales opportunities.
  9. Prepare for and lead contract customer review meetings/ internal meetings, take minutes and follow up on agreed actions.
  10. Arrange and attend measuring sessions when required.


  1. Utilising internal stock forecasting system to forecast customer requirements.
  2. Monitor, confirm and progress P.O.’s as required, chasing overdue orders when necessary.
  3. Liaise with both internal and external suppliers, UK and Overseas regarding the progress of production.
  4. Manage stock levels according to individual customer requirements.
  5. Setup and manage product costing.
  6. Manage the updating of stock figures on internal systems following complete stocktakes and occasional counts.
  7. Negotiate delivery terms with suppliers.
  8. Conduct supplier appraisals.
  9. Identify any new opportunities for improving the customer service and purchasing process and functions within the company,
  10. Any other duties deemed necessary by the Office Manager.

Person Specification

Experience and Training


  • 18 months experience in a customer service/purchasing role.
  • Previous experience of processing orders for customers.


  • Experience of corporate workwear clothing products.

Educational Attainments


  • Educated to Degree level or equivalent.
  • Experienced in the use of MS office.


  • Experience of using ERP systems.

Competencies and Behaviours


  • Excellent communication skills.
  • Excellent planning/organising skills.
  • Can work on own initiative.
  • Can build relationships easily.
  • Meticulous/pays attention to detail.

Job Related Availabilty


  • Able to work overtime.
  • Clean current driving licence.
  • Required, to undertake a Criminal Records Check.
  • Eligibility to work within EU.
  • Fluency in English.
  • Requirement to travel to UK/Mainland Europe.

For more information, please contact Kate on 01722 321300 /

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